Many of Time Warner Cable's Digital Phone calling features are included at no additional charge. To learn how to use a calling feature, click on the link of the calling feature below.

Caller ID
Purpose: See who’s calling before you answer the phone.

When you receive a call, the name and telephone number of the person calling you is shown on your Caller ID display screen.

How to use:

1. When you receive a call, wait until your telephone completes the first ringing signal.
2. The telephone number calling you and the name associated with that number in the telephone company records will automatically appear on your caller ID display screen.

Notes:

• Caller ID requires the lease or purchase of a display telephone or an add-on display unit.
• If a letter "P" or "Private" appears on your display after the first ring, the caller may have blocked the display of their name and number by pressing *67 (or dialing 1167 on a rotary) before placing the call.
• If "unknown name", "unknown number", "out of area" or "O" appears, the caller is in an area that does not support Calling Number services.

Call Waiting
Purpose: You’ll know when another caller is trying to reach you.

How it works:
You can use your telephone without missing other calls. A special tone alerts you to a waiting call; the person calling you hears normal ringing.

To answer a waiting call:

1. When you’re on the phone, a special tone tells you a second call is waiting.
2. Simply press and quickly release the "switchhook" or "Flash" button on your phone. While you talk with one caller, the other caller will automatically be placed on hold. Each conversation remains private.

To alternate between callers:

1. Simply press and quickly release the "switchhook" or "flash" button on your phone. While you talk with one caller, the other will automatically be placed on hold. Each conversation remains private.

To end either call:

1. Hang up the phone.

2. Your phone will ring.

3. When you answer, you’ll be connected with the remaining caller.

Call Waiting ID
Purpose: Combines Caller ID and Call Waiting

Combines and enhances Caller ID and Call Waiting. Let’s you use your telephone without missing other calls. A special tone alerts you to a waiting call and you also receive a visual display of the name and number of the person calling on your caller ID display unit. This puts you in control of which calls you’ll take.

Voice Mail

Digital Phone offers voice mail service for an additional $3.95 per month. To order Digital Phone's unlimited calling plan and voice mail service simply order online or call Time Warner Cable Customer Service.

Digital Phone Voice Mail just got simpler – and now it's even more convenient to get your messages.

With our enhanced Voice Mail service you’ll get:
 
AT HOME: Just dial your home number to check messages. No need to enter a PIN number.
Get more info on PIN Skip and Privacy >
 
AWAY FROM HOME: Get Fast Login and Easy Access to your messages away from home.

Plus, you’ll get our other great Voice Mail features included:

• Personalized Voice Mail
• Access from home or away from home using any touch-tone phone
• Save, replay and erase messages easily
• Retrieval of accidentally erased messages
• Rewinding and advancing of messages
• Ability to mark messages as new after listening

Voice Mail automatically plays your recorded greeting and takes a message when you can’t or don’t want to answer the phone. To see if you have messages, simply pick up the phone. A special "Beep-Beep-Beep!" stutter dial tone means you have a message.

*Existing Digital Phone customers will need to call Time Warner Cable customer service directly to add voice mail to their current Digital Phone account.

Click Here for information on how to activate/operate your Digital Phone Voice Mail service.

Call Forwarding

How to use:

• Dial *72 and listen for 3 short beeps followed by a dial tone.
• Enter the area code plus the 7 digit telephone number that calls are being forwarded to and wait for confirmation tone.
• Once the telephone number of which calls are being forward to has been dialed, the system will automatically call the forwarding line and require that the call be answered in order to activate Call Forwarding.
• Dial *73 to deactivate the Call Forwarding feature.
  

How to use:

• Press *77 to activate and wait for confirmation tone.
• Press *87 to deactivate Anonymous Call Reject
• A caller who has restricted their caller ID information and attempts to call someone who has activated their Anonymous Call Reject feature, will hear an announcement instructing him to hang up, unblock his information and redial the customer.
  

Purpose: Call frequently dialed phone numbers using one digit dialing.

How to use:

• Press *74, listen for stutter tone and choose a digit from 2 to 9, then enter the 7 or 10-digit number (dialing 1 first whenever it applies) that will be programmed as a speed dialed phone number and wait for confirmation tone.
• Press the chosen digit (from 2-9) followed by the # (pound) sign and the system will speed dial the telephone number that correlates to the chosen digit.

2nd Phone Line
The 2nd Phone Line benefits:

• Allows more than one telephone line within the home
• Eliminates postponing important phone calls if the other line is in use
• Only $29.95 per month for unlimited nationwide service and $24.95 for Digital Phone Carolinas (Instate calling within North and South Carolina)
• Call anywhere in the U.S. or Canada (as you do on your primary Digital Phone line), for one low monthly discounted rate.

3-Digit Direct "One-Call" Telephone Numbers
The FCC has recently implemented a mandate requiring that all local home phone service providers dedicate 3-digit telephone number "811" for the use of local underground utilities information.  Phone number 811 routes directly to a local underground utilities customer service center, which provides state residents information and assistance when needing to dig underground in residential areas.

There are several other 3-digit "one-call" numbers:

• 211 - Routes directly to the Triangle United Way (Unique to the Raleigh Division)
• 411 - Routes directly to the National Information Directory
• 511 - Routes directly to NC traffic information
• 611 - Routes directly to Time Warner Cable Customer Service
• 711 - TTY for deaf/hard of hearing
• 811 - Routes directly to North Carolina underground utilities Information
• 911 - National Emergency Dispatch