In order to assure that Time Warner Cable/Road Runner is providing you with the finest service, we would like to review the ways in which you can resolve any problems or concerns you may have with your Road Runner service:

Residential Road Runner High Speed Online Support Processes

For problems with your Road Runner Cable Modem connection, first visit the Road Runner network status page which provides information on issues involving the Road Runner network.

If your problem is not listed on our network status page, then please call our toll-free telephone number, 866-489-2669 - 24 hours a day, 7 days a week - or visit the National Help Desk at: http://help.rr.com. At help.rr.com, you can find answers to almost every technical question you may have regarding Road Runner. Everything from e-mail configuration to in-depth troubleshooting tips can be found at Road Runner's online help desk. Also, you will be able to connect live to a National Help Desk technicians and chat online about Road Runner issues using the link on the help web site. If the National Help Desk determines that your Road Runner concern requires an in-home service call, a local Road Runner Technical Support representative will be dispatched. Road Runner service calls are free of charge.