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How much does Road Runner cost and what does that include?
The monthly subscription fee for Road Runner is $44.95 ($39.95 for DIGIPiC cable subscribers), which includes
the use of a cable modem and unlimited Internet access. You can have
up to eight personal email addresses (up to 20 characters per) and develop
a personal home page. You will also be able to access Road Runner's unique
mix of national and local content, including news and broadband content
such as streaming video.
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Where will Road Runner be available? And when?
If you live in a Time Warner Cable - Raleigh Division serviceable area and Time Warner Cable has cable in your neighborhood, you are able to get Road Runner.
Click here to schedule your installation.
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What is the installation procedure for Road Runner?
When you choose to have Road Runner installed in your home, a cable installer is dispatched to split your cable line and place a second cable jack in the room where your personal computer is located. This cable line connects to a cable modem, a small piece of hardware that will sit near your computer.
In order to connect the cable modem to your personal computer, your computer must have a 10baseT Ethernet connector. While these connectors are standard on many business computers and high-end personal computers, older home computers are less likely to have these connectors. A 10baseT Ethernet card can be provided as part of the installation. The actual cost of the installation is determined by the type of card needed.
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How many Email accounts are available?
A Road Runner subscriber can have up to eight email accounts.
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Can I assign my own e-mail address?
Road Runner assigns the email address (domain and user name) for the primary account. The primary user may select email addresses for additional accounts.
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Is there a limit on how long e-mail will be stored on the mail server?
Yes. Undelivered e-mail or e-mail stored on the server will be retained on the local server for no more than 60 days. Undelivered e-mail is e-mail that has never been downloaded from the server. If you check your e-mail regularly, this will not affect you. If you store a copy of messages on the local server it will not be kept for more than 60 days.
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I already have a modem (14.4/56K). Will this replace it?
If the modem is used for remote access, sending and receiving faxes, voice mail and electronic BBS's, your modem will still be required to perform these functions today. Your PC retailer can tell you if your configuration will accommodate both your existing telephone modem and the Road Runner service simultaneously.
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Will I have trouble having two modems in my personal computer?
The Road Runner modem is a unique modem. Without becoming technical, the Road Runner connection is more similar to a network connection, in that a network card is installed and connected directly to the cable modem. The modem itself is not connected directly to a serial port, so both types of modems can reside in your computer. However, if your computer already resides on a network there may be a conflict between your current Network Interface Card and the Network Interface Card that supports the Road Runner software. Please check with your LAN administrator.
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Can I host my own home page?
No, but Road Runner will provide up to 5M of space for personal home pages as part of the monthly service charge. Additional home page space may be purchased.
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How do I create or maintain my home page?
Experienced users can update their homepage directly using FTP. Easy-to-use templates are also provided to aid in the creation of these pages.
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Will having a Road Runner cable modem give the customer their own IP address?
Not permanently. Customers will be assigned one IP address dynamically when they open a Road Runner session by switching on their computer and clicking on the Road Runner icon. Additional dynamically assigned IP addresses can be purchased for a monthly fee.
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Does Road Runner carry newsgroups?
Yes. Road Runner currently carries over 45,000 newsgroups, including several Road Runner specific newsgroups that allow subscribers to communicate with one another regarding using Road Runner, the Internet, and pertinent topics.
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Will I be able to dial-in to Road Runner to get my email when I travel?
Yes. The Dial Access service provides access to the Internet via a standard 56K modem connection when you travel outside of your Road Runner service area. With this service, you will have access to your Road Runner e-mail, Usenet newsgroups, and the Internet. All you will need is a modem, a standard telephone line, and a computer that meets the minimum system requirements required for this service. Please note that this service is not intended for use as a backup to your broadband cable access. Click for more info.
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I work for a business in the local area, can I subscribe to Road Runner?
Time Warner Cable Business Class offers high-speed data and other solutions for every business, from the smallest home business to the largest corporate environments. Besides high-speed data, Business Class offers Managed Security and Managed Storage, Static IP, Web Hosting and much more. For more information, please call 877-772-9892 or visit http://raleigh.twcbc.com.
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Can the cable modem be purchased?
Time Warner Cable does not sell their cable modems, however you can purchase cable modems through many local retailer stores.
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What Operating Systems can be used with Road Runner?
Windows and Macintosh operating systems are the only supported platforms for the Road Runner service. There are other platforms and applications available today (i.e. Linux) that customers have used with the Road Runner service, but are not supported in the event a customer has technical problems.
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